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BOOKING CONDITIONS:

BEFORE YOU BOOK:

1.1 CHOOSING YOUR HOLIDAY

We want your Omong’we holiday will live up to its expectations so it is very important to both you and us that you choose the right holiday for you. Our website provides information online and our staff are happy to advise and give you their professional opinion.

1.2 HOTEL ROOMS

Choosing hotel can be a dilemma when you are travelling long haul destinations while most hotels have ratings locally. In some cases, standards can vary between hotels of the same class in different countries. Hence it is important to read carefully the individual hotel descriptions. Omong’we does its best to ensure that we partner with hotels that provide the utmost hotel experience.

Also note that hotels we feature can accommodate other guests from other countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels other than our own bookings. We are therefore unable to accept any responsibility for any inconvenience caused by other guests or their activities.

1.3 OMONG’WE HONEYMOON & ANNIVERSARY OFFERS

Anniversary offers only apply if you are celebrating Silver (25th) or Golden (50th) wedding anniversary while on holiday. Remember to mention it to Omong’we if you are celebrating your honeymoon or anniversary and please take a copy of your marriage certificate with you on the holiday.

Please contact Omong’we staff to check current terms of the offer before you book your travel.

1.4 GENERAL HEALTH REQUIREMENTS

Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in interest of safety and comfort to all travelers, you must be fit enough to participate or alternatively you must have an able bodied person to assist you on the tour.

1.5 PASSPORT, VISAS & HEALTH VACCINATIONS

You require your passport to be valid for at least a year during your travelling.

Tanzanian visa can either be obtained from Tanzanian High Commission abroad or at any entry point in Tanzania. While it is possible to obtain visa at the airport, it is highly advisable to obtain your visa before entering Tanzania in order to expedite the entry process.

It is also advisable to contact your health provider and obtain necessary vaccinations especially for tropical diseases such as malaria.

1.6 MEALS

Meals if included are based on hotel menus or a meal voucher system unless specified otherwise in the booking. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can be arranged within constraints of hotel menu.

1.7 GROUP AIRPORT TRANSFERS

Our holidays include group airport transfers from airport/hotels and vice versa unless otherwise stated on your booking. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon size of the group, with stops being made en route to drop off/pick up other clients and therefore, the actual duration of your transfer will be dependent upon this. Alternatively, in many destinations, you have choice of upgrading to your own private transfer at the appropriate cost, details on request.

1.8 OUR STAFF

We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try to improve our level of service, we are committed to on-going training of our staff, part of which involves the recording of phone calls.

BOOKING & PAYING FOR YOUR TRAVEL:

2.1 YOUR COMMITMENT TO US

When you wish to confirm a holiday booking you must pay a deposit equivalent to US $500 per person. When you make a booking, you are confirming that you understand and have accepted on behalf of yourself and all members of your party our Booking Conditions. All contracts with Omong’we are made subject to these booking conditions and are subject to United Republic of Tanzania laws and the jurisdiction of Tanzanian courts.

Many airlines now require the full name of all passengers travelling. Therefore we will ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname.

If you wish to customize your holiday compared to what is provided in our packages, we will work with you to accommodate your needs. Please note that additional charges might be applied to accommodate your needs.

2.2 OUR COMMITMENT TO YOU

Your contract is with Omong’we Travel & Tours Ltd. We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and contract comes into existence we reserve the right to increase or decrease package prices or change any information contained in travel packages. Changes will be made known to you before you book.

A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you, is the date of booking. It is important to check details on the invoice when you get it. In the event of any discrepancy, please contact us immediately.

2.3 PAYING FOR YOUR HOLIDAY

After your booking is taken and a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 61 days before your holiday. If you don’t pay in full 61 days before departure, we reserve the right to cancel your booking and forfeit your deposit by way of cancellation charges. If you make a holiday booking within 61 days of your holiday date, then you must pay the full cost of the holiday at the booking stage.

2.4 INSURANCE

It is important that you have insurance cover and that it is adequate for your needs. Please be careful and ensure that the insurance provides an equal or higher level of cover. For those who participate in sports and activities independently of us, it should be understood that participation is at the individual’s own risk and it is your responsibility to obtain the relevant insurance.

2.5 TRAVEL INFORMATION AND DOCUMENTS

You should receive with your invoice, a copy of our destination covering the area/s you are visiting and general information. We strongly recommend that you read these. Approximately 7 days before your departure you will receive your flight/e-ticket together with itinerary. Please ensure that you check the flight timings on your tickets carefully.

TRAVEL CHANGES & CANCELLATIONS:

3.1 CHANGE OR ADDITION TO YOUR HOLIDAY

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make change, it will be subject to an administration charge per booking and payment of any further costs incurred as a result of a change. Scheduled airlines normally regard name changes as cancellation and re-booking and any alteration may incur a 100% cancellation charge in respect of the air fare.

3.2 TRANSFERRING BOOKINGS

If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or significant reason, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and any additional costs arising from the transfer. This will also be subject to our suppliers e.g. airlines and/or hotels approval. We must be given at least 14 days notice of the transfer request and an administration charge will be made per person.

3.3 CANCELLING YOUR HOLIDAYS

If you or anyone on your holiday booking decides to cancel the holiday, you must notify us the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification.

A cancellation invoice will be sent to you within 7 days, if you don’t receive this please contact us immediately in order to prevent an increase in charges. Should you already be in receipt of your airline tickets, please also return these to us along with your cancellation request. The following scale of charges will be payable depending on when notification of cancellation is received:

  • Prior to 61 days: deposit forfeited
  • 60 – 42 days: 30% of total holiday cost
  • 41 – 28 days: 60% of total holiday cost
  • 27 – 7 days: 90% of total holiday cost
  • Less than 7 days: 100% of total holiday cost

3.4 CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL

We will not be liable to pay any compensation if we are forced to cancel or in way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by airline, the alteration of airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.

3.5 IF WE CHANGE YOUR HOLIDAY ACCOMODATION

We do not control the day to day management of your accommodation in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked. If this happens before your departure or on arrival, we will provide accommodation of at least the same standard. If only accommodation of lower standard is available, we will refund the difference between prices and pay for the inconvenience.

3.6 IF WE CANCEL HOLIDAY

We reserve the right in any circumstances to cancel your holiday for any reason. However we will not cancel your holiday within 61 days of departure unless it is for a reason outside our control (See CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL). If we have to cancel your holiday we will offer you:

  • Alternative travel arrangements of equivalent or of very closely similar standard and price, if available
  • Travel arrangements of a lower standard and refund of the difference in price; or
  • A full refund of all monies paid

ON HOLIDAY:

4.1 FLIGHT DELAYS

In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc.

4.2 WATER/ELECTRICITY SUPPLIES

In many of the less sophisticated destinations we feature, the water and electricity might be inadequate compared to demands from tourism. Hotels do everything to maintain full services. However occasional power cuts and/or water restrictions may be experienced.

4.3 ACCOMODATION IN THE TROPICS

In many hotels, especially beach resorts, insects such as mosquitoes are almost inevitable. Please come prepared with insects repellents.

Also views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

4.4 WATERSPORTS AND OTHER ACTIVITIES

Some hotels offer watersports and other sporting activities, in these services may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence prior to commencement and reserve right to refuse participation for any reason if they feel this may compromise your or another guest safety.

4.5 BEHAVIOUR

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behavior is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.

4.6 LOST ITEMS

If you lose any personal items whilst on holiday, please obtain a written report from local police, to help with any insurance claim upon your return.

4.7 IF YOU HAVE A COMPLAINT WHILE YOU ARE ON HOLIDAY

If you have cause for complaint while on holiday, you must bring it to the attention of our staff and/or hotel immediately. They will do their best to rectify the situation. It is unreasonable to take no action while on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

ON RETURN FROM YOUR HOLIDAY:

5.1 QUESTIONNARE

We are committed to improving the standard of our holidays and it is only with the help of your feedback that we will be able to achieve our aim. We would therefore appreciate it if you would spend a few moments to complete and return the questionnaire which you will find in your travel documents.

5.2 IF YOU HAD A PROBLEM

If a problem remains unresolved during your holiday, you should make a complaint in writing to Omong’we within 28 days of the completion of the holiday. Please remember to quote your holiday booking reference number and daytime telephone number. We will reply to you within 14 days of receipt of your letter.

5.3 OUR COMMITMENT TO YOU FOR PERSONAL INJURY

Should you or any member of your party suffer illness, personal injury or death through any misadventure during your holiday arising out of an activity which does not form part of your holiday arrangements provided by Omong’we, we will, in our reasonable discretion, offer you advice, guidance and assistance.

5.4 DATA PRIVACY POLICY

Information about you and members of your party, including your names, contact details and any special needs, disabilities or dietary requirements is collected by us when you request information or make a booking with us. You are responsible for ensuring that other members of your party are aware of our booking conditions and privacy policy and that they consent to your acting on their behalf in your dealings with us. We may disclose this information to our service providers (e.g. airlines, hotels) for the purpose of providing you with your travel arrangements. Only information necessary for this purpose will be disclosed to them. In case of air travel, it may be mandatory for us to disclose information for security and anti-terrorism purposes and any other purpose imposed on us by governments or airlines. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree to our use of your information, we cannot accept your booking.

   
   
 
 
 
 
 

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